Your questions answered...
Please find below answers that may quickly help you.
If you would prefer greater detail, please click here to see full information documents.
When can I expect delivery?
Your order will typically be delivered within 2 working days of order. Although we are unable to provide an estimated time of delivery, if you are not present to take delivery of the goods we will still leave your goods at the delivery location. This will be in your pre-arranged place or such other place at the delivery location as the delivery driver deems appropriate.
Is delivery free?
Yes, delivery is free for orders over £50. Orders under £50 will incur a charge of just £2.50.
Can I collect my order myself?
Yes, and you'll receive a 10% discount for doing so! Collection can be pre-arranged between Monday to Thursday, 1pm to 3pm. Click here for further information, our address details and to see a map.
Can I make a return or have a refund?
If you are for any reason unhappy with any goods supplied to you, you must notify us within 24 hours of delivery.
Any refunds will be returned by the same form of payment. Please allow 10 working days for your refund to reach you.
I'm hosting a large buffet or party, can you cater for this?
Definitely! Our experienced team work closely with the hospitality trade and so are full of inspiration. If you would appreciate support with a large order, please contact us via and one of our team will be in touch soon.
Do you offer a trade discount?
Better than that, we have a well established, dedicated business for the hospitality industry! Forest Produce has a great reputation for supplying specialist ingredients for chefs. Find out more at www.forestproduce.com
I live just outside of the postcode areas you deliver to. Can you help?
You are welcome to collect your order from us, but if that is difficult for you we will review your order and see what we can make possible. Just drop us an email and we'll soon be in touch.
Tell me more about your charity support or special contributions at Forest Produce.
The Forest Produce team are excited to be working on various initiatives to support the local community. We are currently offering a 15% discount to all NHS staff - simply get in touch to receive your discount code, which can be easily added at the point of payment.
Where can I review Terms & Conditions related to your competitions, giveaways or gifts?
Forest Produce occasionally run promotional competitions, giveaways or offer thank-you gifts to both our new and loyal customers. To review all associated Terms & Conditions, please click here.
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